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Job Summary:

Provide safe, secure and reliable transportation for residents to and from medical appointments; other scheduled appointments; shopping trips and any pre-scheduled, pre-approved and pre-planned activities, while also monitoring incoming traffic while located within the confines of the guardhouse. 

Job Duties/Responsibilities:

  • Greets all residents, employees and visitors in a pleasant and professional manner, while providing transportation for residents and/or guests and when monitoring traffic while in the confines of the Guardhouse.
  • Transports residents in a safe, efficient and relaxed manner.
  • Residents are picked up and delivered on time for all appointments.
  • Assists residents in and out of van(s).
  • Assists residents upon entering / exiting doctor’s offices, pharmacies, stores, etc., particularly when carrying packages.
  • Mediates issues with seating arrangements and insures residents are buckled up before departures.
  • Observes and reports physical, emotional or behavioral changes in residents to our Health & Wellness Coordinator
  • Prepares Incident Reports and Medical Incident Reports in the event incidents/injuries occur while transporting residents
  • Maintains and prepares proper documentation for transporting residents to and from scheduled appointments, activity functions, etc.
  • Maintains appropriate logs while in the confines of the Guardhouse, particularly as they relate to information from previous shifts, ensuring that information is communicated to next shift
  • Interior and exterior of vehicles is maintained and properly cleaned.
  • Reports any maintenance issues relating to vehicles, as well as observations of areas around the campus in conjunction with job performance to direct supervisor and/or Building and Grounds Manager
  • Delivers meals to residents as needed and/or directed
  • Routinely takes proactive measures to enhance the safety and security of residents/staff while in the performance of job responsibilities
  • Identifies and reports safety hazards and takes initiative to eliminate or minimize hazard, if able to do so
  • Routinely performs surveillance of campus and employee areas and parking lots
  • Monitors traffic activity, particularly vehicles entering the property, while in the confines of the Guardhouse
  • Has ability to take command of an emergency event or crisis contacting appropriate staff, vendors, etc., while stabilizing situations and disabling alarms when necessary
  • Works with EMS team in emergency situations involving residents and/or staff
  • Works with law enforcement groups when needed
  • Reviews staff memos and communications where applicable
  • Pitches in to cover shortages within the department

Londonderry is an EOE

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